our policies for delivery and returns
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Delivery Policy

Delivery can be to any address as long the address at which your payment card is registered is also present on your order. All UK deliveries must be signed for (Europe and the Rest of the World will have the option at checkout). Please make sure you keep the receipt enclosed with your goods.

When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.

Ice Cool Fashion will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Ice Cool Fashion shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.


UK standard delivery
£2.95 regardless of the size or value of your order.  2-3 Working days

UK recorded signed for delivery 
£3.99 regardless of the size or value of your order.  1-2 Working days

UK next day delivery
£7.99 regardless of the size or value of your order

Eu delivery

Standard Delivery:

Signed for / Tracked delivery: 7-10 days

£7.99 This is with a tracking number.

Rest of the World

Standard Delivery:

Signed for / Tracked delivery: 7-10 days

£9.99 This is with a tracking number.

 

Force Majeure
Ice Cool Fashion shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Returns Policy

Money back guarantee
If you are not entirely satisfied with your purchase from Ice Cool Fashion, please return it in its original condition within 14 days of the date shown on your dispatch note. Some products, such as earrings, and underwear, are non-returnable for hygiene reasons. This is indicated in the product description.

In line with the Distance Selling Regulations any goods returned to us by or on behalf of the purchaser for whatever reason, that are not fit for resale as determined by ourselves (including but not limited to - items screwed up into packaging or inappropriate packaging that causes item damage/distress, dirt marks, odors such as perfume/smoke/deodorant, animal hairs) will not be accepted.


How to make a return

Returning the Parcel

Refunds

Exchanges

United Kingdom

This returns policy does not affect your legal rights.

Cancellation of Orders
You are able to cancel your order if we have not stated the process prior to shipping, please check by email or phone to confirm the status of your order, and if we can cancel it will be with no cost penalty being incurred and full credit of your account if monies have already been taken.

All orders taken before 2pm will be processed and sent for delivery the same day.