Free UK Returns
Please refer to our delivery and returns for more information.
Returning the Parcel
UK
- Free returns from anywhere in the UK
- To Generate your prepaid label, click this link and follow the instructions.
- https://www.royalmail.com/track-my-return/create/3701 (or search: royalmail Tracked returns and search for icecoolfashion
- Follow the steps to create your label, You will need:
- Invoice Number (This is found on the right hand side of your invoice, in the middle)
- Your name, Address and Email Address
- Your return label will now generate, You can then print the label or you will be sent an email with a QR code that you can take to the post office for them to scan and print a label for you.
- To Generate your prepaid label, click this link and follow the instructions.
- The item must be repacked in the same condition as it was received.
- You will then need to return the package to a Royal Mail Post Office counter.
- Obtain a postage receipt from the Post Office; this will act as your proof of return.
- The returned parcel is the customer’s responsibility until it is received by us.
Any problems creating your label, please email us at:
sales@icecoolfashion.com
and we can help create the label for you to use.