Free UK Returns

Please refer to our delivery and returns for more information.

Returning the Parcel

UK

Free returns from anywhere in the UK

• To Generate your prepaid label, click this link and follow the instructions.
• https://www.royalmail.com/track-my-return/create/3701 (or search: royalmail Tracked returns and search for icecoolfashion
• Follow the steps to create your label, You will need:
• Invoice Number (This is found on the right hand side of your invoice, in the middle)
• Your name, Address and Email Address
• Your return label will now generate, You can then print the label or you will be sent an email with a QR code that you can take to the post office for them to scan and print a label for you.

• The item must be repacked in the same condition as it was received.
• You will then need to return the package to a Royal Mail Post Office counter.
• Obtain a postage receipt from the Post Office; this will act as your proof of return.
• The returned parcel is the customer’s responsibility until it is received by us.

Any problems creating your label, please email us at:

sales@icecoolfashion.com

With your order information and issue you are facing, and we can help create the label for you to use.