Returns Policy

Money back guarantee

If you are not entirely satisfied with your purchase from icecoolfashion.com, please return it in its original condition within 30 days of the date shown on your dispatch note. Some products, such as earrings, and underwear, are non-returnable for hygiene reasons. This is indicated in the product description.

In line with the Distance Selling Regulations any goods returned to us by or on behalf of the purchaser for whatever reason, that are not fit for resale as determined by ourselves (including but not limited to - items screwed up into packaging or inappropriate packaging that causes item damage/distress, dirt marks, odours such as perfume/smoke/deodorant, animal hairs) will not be accepted.

 

How to make a return

In the unfortunate event that you have received an incorrect or damaged item, please contact us first before returning.

 

Returning the Parcel

UK

Free returns from anywhere in the UK

• Go to : https://www.royalmail.com/track-my-return/create/3701 (royalmail Tracked returns and search for icecoolfashion
• Follow the steps to create your label, the Invoice Number will be found on your invoice (right hand side, in the middle)
• You can then print the label or you will be sent an email with a QR code to take to the post office.

• Please ensure all original labels on the outer packaging have been removed or covered over.

Outside the UK

• Please note the cost of the return is the customer responsibility.

 

• The item must be repacked in the same condition as it was received.
• Attach the return address label from the top right of the invoice slip to your return parcel.
• You will then need to return the package to a Post Office counter.
• Obtain a postage receipt from the Post Office; this will act as your proof of return.
• The returned parcel is the customer’s responsibility until it is received by us. As a result we suggest customers use a delivery service where they can track their return

Refunds

• We will process a refund to returned items that are in accordance with our returns policy.
• Items must be returned in their original condition within 14 days of the date shown on your dispatch note.
• Once the product has been received and inspected we will send you an email letting you know we have received and processed your return.
• After you have received the email please allow 5-10 working days for the refund to be credited to your account.
• If you are returning an item because it is unwanted delivery charge is non refundable.
• If the product is returned because it is defective or not the one you ordered will we issue a full refund including the delivery charge after our inspection has taken place.

Exchanges

• You can exchange an item for another size or colour, and it will be sent to you free of charge.
• You can exchange for another item, if the price is different you will be refunded or charged the difference, and then posted to you free of postal costs.

 

United Kingdom

This returns policy does not affect your legal rights.

Cancellation of Orders

You are able to cancel your order if we have not stated the process prior to shipping, please check by email or phone to confirm the status of your order, and if we can cancel it will be with no cost penalty being incurred and full credit of your account if monies have already been taken.